M·A·C Cosmetics

Sleighbelles… slay. Are you glistening? If not, rev up with holiday sparkle, glitter red packaging and pure starrrpower from #MACPATRICKSTARRR Slay Ride. @PATRICKSTARRR

31,934

217

@maccosmetics

@kiraleejean We truly do apologize for your frustrations, Kira. Please provide us with your full name and email address and we'll personally forward it to the appropriate team. If you feel more comfortable emailing us your information, please do so at
ConsumerCare-AUSOC@gcc.estee.com.

@kiraleejean

RIGHT, so I left a comment on here about the disgusting price increase for half the amount of product with the Patrick powder, you replied telling me to email you guys, I did and then found out you had given me the INCORRECT email address, I replied on insta to tell you and you gave me the (I’m hoping) correct email. It’s been 5-6 days and no response. There are ALOT of unsatisfied customers asking about this same issue and I’ve noticed you have given them ALL the INCORRECT email address to send their complaints and enquiries too, therefore none of them are being received. Which I find SO sneaky. @maccosmetics please explain?

@kiraleejean

@maccosmetics it’ll cost me a fortune to call from Australia?? Can’t you just reply to my email? FIRST you gave me the incorrect email, then it’s taken days and no reply after sending an email to the correct email. There’s ALOT of comments about this issues and I’ve noticed you’ve given them ALL the incorrect email address so none of their enquiries are coming through which I find SO sneaky.

@maccosmetics

@kiraleejean We're sorry for the delayed reply and hope you'll give us another chance to help. Please give our Consumer Care team a call at 855-425-6104 (available Monday - Friday, 9:30am - 4:30pm ET).

@kiraleejean

@maccosmetics I emailed about this issue and never got a response.. not really happy hey.

@maccosmetics

@bbytiina It does not have a mirror, so sorry for an confusion.

@bbytiina

Does the Patrick start baby it’s good outside come with a mirror! Cuz I could’ve sworn Patrick said in his YouTube video that it would come with one. I just received mine and it’s mirror less?

@desanarose

Really unhappy about the powder. You half the product and raise the price. I understand supply and demand but this is unethical. Also, as pretty as the packaging is, it's really inconvenient.

@stella.burns.1426

That is to much red

@maccosmetics

@cherylthrivelife We'd like the opportunity to personally address your concerns. Kindly email our Consumer Care Team at consumercare-soc@gcc.maccosmetics.com and a member of our team will be in touch to assist.

@maccosmetics

We’re sorry @mary.thefitmom.malone. We made a mistake. Patrick’s Setting Powder will not be part of our permanent line but we are hoping to get additional inventory online. Quantities will be limited so make sure to sign up to be notified when it’s back in stock at maccosmetics.com.

@maccosmetics

We’re sorry, @missnycolemonroe. We made a mistake. Patrick’s Setting Powder will not be part of our permanent line but we are hoping to get additional inventory online. Quantities will be limited so make sure to sign up to be notified when it’s back in stock at maccosmetics.com.

@cherylthrivelife

MAC should be ashamed of the way they have taken advantage of their customers over the Patrickstarr powder!!!!!!!!!!!!!

@chantellemcnelis

💜💜💜

@yamini79

@ainos204 😂😂😂😂

@ainos204

Aise pose Dena ab tm @yamini79

@eleesha_mathapershad

I have messaged you guys before like almost 2 weeks ago to ask when does this collection launch in South Africa and I haven't received a response

@victoriaalford50

@victoriaalford50 thank you so much. 😍

@maccosmetics

@emma_rose1236 No news for a re-stock at this time, Emma. Keep an eye out online and check with your nearest MAC for availability at www.maccosmetics.com/stores.

@maccosmetics

@ynahcustodio We hear ya and have shared your wish with our team!

@kaydlou

Worst product launch. So disappointed in packaging and product price per gram. Love the powder but I feel duped. It’s going back. I’ll find another powder that I don’t have to fight to buy or sacrifice how I apply my powder for Barbie-like packaging. Do better @maccosmetics

@maccosmetics

@victoriaalford50 Your wishes have been noted!

@maccosmetics

@elizabethmehmedovic It's never our intent to disappoint and hope we can address your pricing and size concerns. Kindly email consumercare-soc@gcc.maccosmetics.com and a member of our team will be in touch to personally assist.

@maccosmetics

@ms_neurotic It's never our intent to disappoint and hope you'll let us address your pricing concerns. Kindly email us at consumercare-soc@gcc.maccosmetics.com and a member of our team will be in touch.

@maccosmetics

@tayla_beth While a restock is not anticipated at this time, we hope you'll keep an eye out at maccosmetics.co.uk just in case!

@emma.stasia

YASS 😍 totally buying

@maccosmetics

@mermaidyayyay Regrettably a restock is not anticipated at this time. We hope you'll visit your nearest MAC, for availability in your area, and check out our original Set Powder to achieve similar results. Take a look at maccosmetics.com.

@maccosmetics

@goldiebell13 We just know you'll be slaying all season long!

@emma_rose1236

@maccosmetics will there be a re-stock of the powder? I really want to get my hands on it

@youdidntsay

... All the way 🔔 🔔 😜😜

@ma_everything_is_u

❤️❤️❤️❤️

@tayla_beth

@ifoundaleaf_ thank you I’ll have a look

@ifoundaleaf_

@tayla_beth they have them on Sephora! Are you able to order from there?

The end of the page