Square makes people who change their name close their account, open a new one with a diff email, then wait 5 days for their sales $ to be deposited (which if they just updated the banking info in the original account that's already linked to their bank, would smoothly be verified in the background) This is unfair mostly to married women and trans, who lose access to income that married men don't. -As tweeted by @aileen.lalor and brackets added by me.
It's part of a letter sent to customer support. I focused on married name changes because that group has a bigger impact on surnames than I do as an unmarried woman, and focused on trans people who have more a necessity to change names than I do.
It's jaw dropping that female surname changes at marriage have been systemic since the formation of Canada and ditto the U.S., and the flood gates of business ownership opened to U.S. women in 1988, (loans w/o male cosigner) but women's needs still aren't integrated into financial software.
Square said I could keep the account with the old legal name and not change it, and they think it's consolation that it isn't "public facing". But how would you feel if that old name was a divorce name or a Trans dead-name? Or did Square assume it's a flexible married name? There are flexible rules per province for using married names, maiden names or common-law surnames w/o legally changing them but they don't apply to other types of legal Canadian name changes, of which previous names can't be active anywhere. .
And Square keeps stating that the old name has to stay for security reasons. Come on, we all know it's digitally imprinted forever. No one's asking to delete the record of it. Just add the new legal name beside it. Paypal has a legal name change form and Stripe has a transfer of account ownership form. A tech friend said Square probably can't because they use licenced software --so they're forcing customers to adapt --but hey, it's mostly only women and trans people.
Direct your opinion at Square, at Squarecanada, #squarecanada Forward story leads to journalist @aileen.lalor .