Sephora

The gifts have been opened 🎁 The treats are long gone πŸͺ πŸ₯‚…But waitβ€”are you forgetting something? (hint: redeem those gift cards 😍)

The gifts have been opened 🎁 The treats are long gone πŸͺ πŸ₯‚…But waitβ€”are you forgetting something? (hint: redeem those gift cards 😍)

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@diary_ofang

lol hint hint πŸ€”πŸ˜³πŸ’• @zraza685

@diary_ofang

😍😍😍 @et_101726 @gianelle_marieee Lol and Shawn tag me in whatever u want for ur special day!!!

@mrs.dwt04

@sephora if you read my first STATEMENT I already had done that..!!! in order to have gotten the third..!!! NASTASHA DENONA HOLIDAY AERIS palette delivered and still be all broken UP just LIKE THE OTHER PEOPLE THAT LEFT REVIEWS ON THE SEPHORA APP THAT STATED THEY HAD THE EXACT....!!!!! EXACT PROBLEM WITH THIS PALETTE THEY HAVE EXPERIENCED AS OF 80days ago and for me to get mine 80 days LATER IT SHOWS THAT IM NOT THE ONLY ONE NO IM ONLY ONE OF MANY SO WHILE YOU ARE CHECKING IG FOR COMPLAINTS AND DIRECTING ISSUES TO BE ONLY HANDLED OVER AT FACEBOOK SAYS A LOT AS I STATED BEFORE I ALREADY DID WHAT YOU TELLING ME TO DO AND THE PROBLEM IS NOT FIXED YET SO PLEASE STOP ACTING LIKE YOU CARE WHEN YOU DON’T it’s not about trying to get jack free I WANT WHAT I.....!!!! Paid for for MY MAKEUP COLLECTION AND I WILL BE TAKING MY BUSINESS ELSEWHERE MY ADVICE WOULD BE FIX THE BROKEN SHIPPING PROCESS THAT YOU HAVE IF U ARE A ROUGE IT SUPPOSE TO BE free 2 DAY SHIP NOT 3 days and when you call CS THEY PLAY IT OFF THAT YOU ACCIDENTALLY GOT TAKEN OFF THE 2 day ship SEPHORA IS FULL OF IT...!!!!!!! Thanks for the same old direction to call CS been there done that only 3x STILL WAITING Tick-tock tick-tock

@sephora

@mrs.dwt04 If you need assistance, please give us a call at 1-877-SEPHORA.

@mrs.dwt04

@sephora thanks for your prompt response but the only..!!! Social media I have is IG AND IT IS ONLY FOR THE ABILITY TO KEEP UP WITH MAKEUP ETC. and I’m rarely on here is there another way to communicate

@sephora

@kimikolynn89 Please message us on Facebook with your order number so that we can further assist you. Thank you.

@sephora

@honeybaby_liz We're very sorry about that! Please send us a private message on our Facebook page with your order number so that we can further assist you. Thanks!

@lizbbbethh

@sephora my package took 2 weeks to come when it clearly stated 2 day shipping, aside from that my palettes were badly handled and broken so i called so it could be replaced and i’ve been waiting for the new package to arrive for about a week now. this is so frustrating i am never shopping here again something like this would never happen in @ultabeauty they have the best shipping service, a different package came faster than expected, i love them.

@kimikolynn89

@sephora i don't think you read my first msg. I said i emailed them 3 different times never heard back. Then i called and got my "order fixed" but when i received my package they still manage to mess up. You guys really need to get yall self together this is ridiculous

@nooranheshamkhattab

Wish I had oneπŸ™„πŸ™‡β€β™€οΈπŸ™‡β€β™€οΈπŸ™‡β€β™€οΈ

@nooranheshamkhattab

Wish I had oneπŸ™„πŸ™‡β€β™€οΈπŸ™‡β€β™€οΈπŸ™‡β€β™€οΈ

@sephora

@jeanclarke Sorry to hear that! Please send us a private message on Facebook with your registered email address and the details.

@sephora

@malopzb Sorry to hear that! If you need assistance with an order, please send us a private message on Facebook with your order number.

@sephora

@mrs.dwt04 Sorry to hear about your experience. Please send us a private message on Facebook with your order number so we can look into this for you.

@sephora

@lisadbudd We're sorry to hear that! Please send us a private message on Facebook with your registered email address and the details.

@sephora

@stephv90 You may need to resubscribe to Flash> https://www.sephora.com/product/sephora-flash-subscription-P379518?searchTerm=flash

@sephora

@kimikolynn89 We're sorry to hear that! You can also give us a call at 1-877-SEPHORA.

@jeanclarke

@sephora I thought you were supposed to have good customer service. NEVER shopping with your RIPOFF of a company again.

@malopzb25

I love Sephora so much but I'm very unsatisfied and mad about the fast shipping service they take the same time has normal and costumer service just said that is send from different warehouse that is not good @sephora

@mrs.dwt04

SEPHORA’S SHIPPING HAS TURNED INTO A REAL SH*T SHOW I ORDERED MY NATASHA DENONA HOLIDAY PALETTES ON 12/29 got them open one and 3 shadows fail in my lap called for a replacement and still have NOT RECEIVED IT YET...!!!!!πŸ€¦πŸΎβ€β™€οΈEVERY DAY THEY PUSH THE DELIVERY DATE BACK I AM A ROUGE 5,002 points and suppose to be 2 DAY SHIP THERE WAREHOUSE JUST SHIP OUT STUFF ANY KIND OF WAY THEY DON’T CARE......WE THE CUSTOMER CAN MAKE OR BRAKE THEM AND THEY SHOW NO RESPECT FOR US WHAT SO EVER THEN THEY WANT TO GET U SOME LITTLE POINTS WHICH U CAN ONLY USE TO GET DELUXE SAMPLES HELL I HAVE 5,002 THEIR REWARD PROGRAM IS CRAP THEY TAKE AND TAKE FROM U AND NEVER GIVE MORE TO THEIR CUSTOMERS THEY SHOULD BE RUNNING THAT 20% off a lot more due to their weak rewards programs it do not pay u to be a rouge if u only got a jcpenny store u don’t get to use the full benefits of being rouge SEPHORA NEEDS TO STEP UP IN ALOT OF AREAS FOR REAL SICK OF WAITING ON WHAT MY MONEY PAID FOR

@kimberly_makeup112

Hey babes! Please come support my makeup page! I post daily!!! πŸ’‹πŸ˜˜

@makaylajayde124

Umm what are the prices for lipgloss and lipstick I want to get a gift for my mom

@sephora

@mdrosa33 We're very sorry about that! Sephora Inside of JCPenney gift cards can only be used on JCP.com or Sephora Inside of JCP locations. Thank you for understanding.

@lisadbudd

Your customer service seems to be a problem time and time again. I have dealt with them before. They where horrible. I have been in retail for 20 yrs. I am all about the client so if you want me to turn it around for you let me know. Thanks. Lisa

@stephr_90

When did Sephora Rouge become 3 day shipping!!!!!! Online under Rouge Benefits it still says 2 but when you check out it says 3???

@kianamarc

Please stock up on cool girl by too faced! Been waiting forevvvaaa πŸ’‹πŸ’„

@sephora

@lovenurselisa We're sorry to hear that! Please send us a private message on Facebook with your order number so we can look into this for you. Thanks!

@kimikolynn89

@sephora I have (3 different times) since December 20th and have not yet heard back from you guys. This is very disappointing

@sephora

@vid_ya_h Sorry to hear that! Please send us a private message with your order number on Facebook so we can look into this for you. Thanks!

@sephora

@kimikolynn89 Please send an email to customerservice@beauty.sephora.com. Thank you.

@sephora

@_rcgarcia We're very sorry to hear this! Please send us a private message on Facebook with your order number so we can help. Thanks!

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