HOTEL REVIEW: Grand Residences Cancún Part I
It’s a beautiful ocean property, but there were some slight problems during my stay.
SERVICE: While staff did have difficulty speaking/understanding English, I did appreciate their intentions to accommodate to the best of their ability. I felt that some policies were incredibly inflexible by the hotel (with the exception of the morning check-in. Thanks Fernando!), especially as a #leadersclub member. I really appreciated the plentiful amount of Bulgari bath products and other amenities like bug spray, hand-weaved tote bags, fresh flowers. Laundry room was a bonus. The beach service was very nice with attendants setting up loungers on the beach with bottled water and @evianwater mist. However, I kept asking for a review-quaking popsicle every day of my stay, and the answer was always “we’re out” or “they’re in the fridge, but I don’t bring them out” ♂️. Car service was a little underwhelming considering the raving reviews that claim beyond that, such as cold towels and welcome drink—would have been nice considering the humid weather. Housekeeping was VERY poor the last night and did not clean the kitchen nor the bathrooms, leaving us practically empty of bath products for the last night... ugh.
ROOMS: I reserved a premium Master Suite and was upgraded to a direct ocean view due to @leadinghotelsoftheworld. I did like the hi-tech kitchen concept and the open living room. Balconies provided a jacuzzi tub overlooking the gulf. Turndown service was fulfilled 2 of 3 nights.
LOCATION: It was located in Puerto Morelos, which is a little off from the touristy Hotel Zone, but it was kind of scary. Not only was it hot and humid, the cement/dirt roads were surrounded by swamps and crocodile warning signs... Yikes. The village nearby had pretty good eateries, giving this part of Cancùn has a more local vibe than Hotel Zone. Rent a car (watch out for scams!), y’all.
HOW SNATCHED AM I: ♂️♂️♂️I kind of expected better considering it’s pricier and location more off the beaten path. In the Part II review, I will go over the food experience at Grand Residences—which was a lot better.