Who do you look after most in your business, your client or someone that client refers on to you?
Referrals are a huge part of Barefoot Business and there are a few things I ALWAY do when someone refers a friend through... 1. The person who is referred gets looked after like ROYALTY.
If you've referred someone to me, you've gone on a limb and its both of us who now are in the firing line. That referred person gets the super special treatment so that you become a big part of their success story.
The referred person gets: (a) Full and free discovery coaching session
(b) From our library of nearly 200 tools for business... Access to 1 or 2 pieces of inner circle client tools that will help them get started
(c) Promise of either an offer to continue with us as a long-term client or a referral (and introduction) to someone else who would be a good match for their particular issue.
2. Referring client receives instant:
(b) Course of action I will take
(c) Promise that I will look after their friend. If we're not a match, I'll find another coach to refer them to
(d) Honest and vulnerable thanks, letting them truly know what it means to me.
Referrals are most often regarded as a convenient source of prospects and almost every business owner I've met, who says they look after their referrals actually have no system around ensuring consistency.
In fact, most business owners will say "Thanks" and that's about it. So go above and beyond, but its rare.
What's your SYSTEM for responding to referrals?
Have a killer week legends!
P.S. Here are 3 different ways to have the next level conversation with us about where to take your business…
1) Access our 4-part e-series outlining exactly what to focus on, and when in your business. You can access it free here: http://bit.ly/2rgRcMX
2) Get the inside info on our “$100k in 90 Days” Incubator program… Delivered in powerful, habit forming, daily lessons. Small business owners can literally follow this system step-by-step to greater profits and a scalable, systemised business. http://bit.ly/2myRqcU
3) Ready for rapid acceleration (and prepared to implement like a mofo?), let’s discuss what a 1-1
While most #business owners are fearful of others seeing their processes and systems, the most #successful ones have no such fear and love to #collaborate, share and most importantly #giveback. Thanks Rob Beard, #ceo of S&A Stairs for taking valuable time to share all of your insights with some of my favourite people on the planet. You’re not only an amazing client, but a great friend.
#businessowner starts saying “Yes but I’m the only one...” and I cut them off mid sentence. Unless they want to stay stuck in isolation and poor growth of course. It’s not just a case of #delegating, rather, it’s a strategic approach to #leveraging your skills with others that will free your time, free your brain space, and unleash your revenue!